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Welcome to our Services...
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Services for all of your cleaning needs. From everyday cleaning, moving in/out cleans, commercial and events.
Services for organizing your home. From your bedroom closet to the messy kitchen pantry I got you covered.
Consider us as your personal assistants! From running errands to checking in on your home. We can help.
Cleaning Service Agreement and Policy
Welcome to Sparkly Brooms Professional Cleaning
First off we want to thank you for taking the time to read our service agreement and policies. At Sparkly Brooms we like transparency, and we want you to feel comfortable on confident when choosing us to enter your space. Sparkly Brooms is dedicated to offering a flexible, understanding and accommodating service and we greatly appreciate the same from you. We understand that every relationship is built on trust, compromise and understanding. The policies listed below serve to protect you and your belongings, our staff, your pets and our relationship. When you approve your quote from us or start services, you agree to the policies listed below. This Service Agreement is subject to change without notice, and all clients are subject to the most current version of these policies regardless of the start date of services.
Minimum Charge and Invoicing
Our minimum charge is $152.25 for 3 hours and $100 for 2 hours for our senior population within 10kms of Spruce Grove or Stony Plain. (mileage, gst, supplies included)
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We charge by 30 minute intervals. The time starts once our cleaners enter your home to when they leave your home. We have a GPS system that the cleaners clock in with and clock out with to ensure accuracy.
Quoting
Please note that our quotes are NOT provided via a walkthrough or photos, which means there may be instances where additional hours are needed beyond the initial estimate. Various factors can affect the final pricing, including the size and condition of the area to be cleaned, the number of items that need to be moved, dishes in the sinks, laundry on the floor, and how long it has been since your last professional cleaning. We appreciate your understanding as we strive to deliver the best service possible.
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**All quotes are subject to change however we will will always communicate with you halfway through the clean if we feel more time may be required and what your priorities are for the remainder of the clean. We will not go over the time scheduled unless approved by you, as no one likes surprises.
Deposits
For bookings that are 3-6 hours we require a 25% deposit. Any service that is over 6 hours we require a 50% deposit. This is subtracted from your final invoice. If you need to cancel and cannot re-book at a later date we will 100% refund your deposit as long as we were given 48 hours notice prior to the start time of your clean.
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If you cancel within 24 hours or less of your appointment, the deposit will not be refunded.
Cancellations
We require 48 hours notice to cancel appointments by phone, or by email. Less than 48 hours notice we will charge for 50% of the service quoted.
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We require 1 month/30 days notice to cancel recurring cleaning services.
Travel Fees
Any cleans within Spruce Grove and up to 10kms outside of Spruce Grove are subject to a $10 fuel charge per clean.
If cleans are outside of the 10kms, we charge a rate of $0.50 per km round-trip from Spruce Grove.
Payments
Payments can be sent via E-Transfer to sparklybrooms@hotmail.com or by cash, cheque. **Credit Card Payment option coming soon
Entry to your Space and Keys
If you are not going to be present while we clean we request that you provide us with a code for your door or garage. If this is something you are unable to do, we ask for you to leave a key in a special location for us. We do take keys and we label them and keep them safe, however we try to avoid that if at all possible, which greatly reduces any risk of keys getting lost. If we are unable to gain access to your residence, as a result of the code not working, key doesn't work or the door is locked and we have to wait for you to find an alternative solution, the time will be added to the invoice. Should we not be able to gain access at all..this would be considered a cancellation and you will be charged for the full amount of your scheduled service.
Appointment Arrival Times
We have a 30 minute arrival window. We always strive to be on time but sometimes there are factors that are out of our control. Ie Road conditions, traffic, delay at another home, etc. Please allow for a 30 minute flexibility in the arrival and start time of your cleaning.
Scheduling
Consistency is our goal! We understand that having a different cleaner every time can be stressful which is why we value consistency. When you book with us we assign 1 cleaner to you and train an additional 2 people in case of emergency and your assigned cleaner is unable to make it. We do this to make sure you get the service on the day you expect. We will always notify you if a change of cleaners needs to occur and you have the option to rebook if you would prefer.
Satisfaction
We offer a 24-hour service guarantee. If you are not satisfied with your service, we request that you notify us within 24 hours or as soon as possible so a team member can return to rectify the issue. We strive to complete all tasks to a high standard during each service, but we recognize that our staff are human and are capable of making mistakes. If this is the case, please notify us, so we can advise and coach our team member prior to your next service.
Valuable and Potential Damage
We ask that if you have any valuables or precious items that you stow them away properly prior to our arrival. If we break or damage something in your home, we will do our best to make it right, however; we limit our liability, at a maximum, to the total value of your cleaning service for ANY claims that may arise. If you request, we move special items against our recommendation not to, you must understand that accidents may happen, and we cannot be held liability for broken items.
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Any damages or concerns must be reported to our office within 24 hours of your clean. Please send concerns along with photographs to sparklybrooms@hotmail.com. We will work with you to find a reasonable solution to concern.
Products and Tools
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We are fully supplied and can provide all tools and equipment to clean your space. We understand that for some the thought of a vacuum that has been in other homes is not something you are ok with, so if you would prefer we can use your vacuum or steam mops. Once again, if you are allowing us to use your tools we do not accept liability for the tool if it breaks.
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***We want to clarify that we are not liable for the quality of cleaning achieved with your products, nor for any damage that may be caused by those products. Our insurance covers only the tools and products that we provide for use in your home. We recommend using products that you trust and ensuring they are suitable for your specific needs. Thank you for your understanding.
Lifting, Limbing and Ladders
Some activities may require a second person or management approval. A single cleaner cannot clean beyond arms reach on a one-step stool. If a team is present and a small step-ladder is provided, the ladder may be used. We do not clean outside.. If you request furniture to be moved that cannot be lifted by one person, we will not be held liable for any damage caused by pushing or pulling furniture (eg. scratching floors). We recommend protecting the floor by using felt pads or similar, as you see fit.
Heavy/Large Furniture
You must provide permission to move large furniture in writing and release us from any liability related to damages that could be caused by dragging heavy furniture. If you would like large/heavy furniture cleaned behind, please move the unit for our technicians. This includes stoves and fridges – they will only be moved if deemed safe to do so (we do not want to scratch the floor).
Cleaning Staff Information
All of our team members are fully trained for a minimum of 3 weeks. After that we perform quality checks routinely. The are bondable, insured, and covered by WCB and as per our company policy required to provide a clear/negative criminal record check.
For scheduling, we try our best to send the same cleaner as often as possible. This way they get to know you, your pets, your home, and your preferences. But, as you know, life happens. Your assigned cleaner may change without notice if somebody is sick, if weather is causing transportation issues, or if you cleaner finds an opportunity to change jobs or changes their availability for us. This is why we assign a back-up cleaner to every home. We will do our best to let you know of these changes as soon as they happen as we like to keep you informed.
Photos for Marketing Purposes
With your permission we like to take photos or videos in your home for marketing purposes. We promise we will never take a photo of something personal or sensitive. The photos we take are used to showcase our work and will be posted on all social media channels. If you do not want photos or videos taken in your home, that is completely ok and we understand. We just ask that you let us know.
Pets
We do not have any issues with your pets as long as they do not have issues with us. We love them all but we also understand that we are entering their home too and want to respect them as well. Safety for our staff and your pets is our number 1 priority, if your pet needs to be kenneled or off of the premises while we are there, please have that in place prior to our arrival. We can let pets outside providing there is a gated fence, and we have permission. We do not accept liability for your pet should they escape. We promise to make sure doors are not shut prior to leaving so we make sure no pets become trapped in a space.
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We do not clean inside litter boxes, fish tanks or other animal crates and cages.
Preparing for your Service
We do not expect you to clean your house prior to having cleaner come in.. that would be crazy!.. you hired us so you can take that well deserved break!
That being said there are a couple of things that we would like you to keep in mind prior to us coming into your home.
1. If there is an excessive amount of items on your bathroom counters and showers (beauty products, shampoo bottles, etc ) or on the floors (clothing, toys , etc) it may take us longer than quoted as we like to move things to clean as we feel without doing so, it just really isn't Sparkly Clean!
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2. If you would prefer to leave a list for us of your priorities or items that you forgot to mention we will gladly follow your list. After all; this is your service and we want to do things the way you like them.
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3. Please make sure we are able to gain access to your place. Failure for us to get in will result in additional time added to your invoice for the time waiting for an alternative entry. If we cannot get in at all, your invoice for the full amount of the scheduled clean will be charged.
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4. If pets need to be grated, or removed from premises, please be sure to do so before hand. If you have any escape artist please make sure to tell us as as well.
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